Terms & Conditions

PAYMENT
The OAO Works online store accepts credit card payment by Visa, Mastercard and American Express. The full payment is charged when the order is accepted.

CURRENCY and PRICING
All pricing is shown in USD. OAO Works cannot be held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions. Pricing may be subject to change without notice.

TAXES AND DUTIES
All orders are shipped from the OAO Works warehouse in Vancouver, Canada. Domestic taxes will be applicable and will be based on where the order is shipped.

For orders shipping outside of Canada, any customs or import duties will be charged once the parcel reaches its destination country and are the responsibility of the customer. OAO Works does not assume responsibility for these charges or compensation to cover these charges. OAO Works cannot provide information or an estimate on these charges in advance; please contact your local customs authority for further information.

LEAD TIMES
In stock items will ship within 3-5 business days unless otherwise notified. Lead times begin with receipt of order/payment. Shipping transit time is applicable after the lead time has been completed.

SHIPPING CHARGES
Shipping charges are defined by product and location and is determined at the checkout phase.

CUSTOMS NOTICE FOR US ORDERS
US import regulations require the collection of the federal tax ID or SSN of the receiver of the shipment of any goods manufactured outside of North America when the shipment reaches US customs. If needed, UPS will source this information directly from the receiver however this may occasionally cause delays in shipment. For more information please contact info@oaoworks.com

SHIPPING INFORMATION
All orders are shipped with UPS from the OAO Works warehouse in Vancouver, Canada. Standard shipping within North America is approximately 3-5 business days, worldwide shipping is approximately 5-7 business days. Please note that the aforementioned transit times are provided by UPS and are not necessarily guaranteed. Any shipments delayed due to customs are not the responsibility of OAO Works.

SHIPPING ZONES
The OAO Works online store ships to most regions worldwide.

SHIPPING DAMAGES
Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.

UNCOLLECTED PACKAGES
OAO Works will not be held responsible for uncollected packages nor any associated costs incurred.

TRACKING
Tracking information will be available for 90 days from the date of shipment.

RETURNS
All sales are final; OAO Works is unable to accept returns or exchanges.

WARRANTY
All OAO Works products are carefully handmade thus making each piece unique and different from the rest.

OAO Works is not responsible for the following:

  • Any costs related to installation, re-installation, removal or repair;
  • Damage caused by improper installation or assembly by the customer or a related third party;
  • Damage caused by exposure to weather or improper environment;
  • Damage caused by improper cleaning solutions or methods;
  • Any change in appearance or patina caused by natural wear.

Installation or improper use of the product will invalidate any claims or warranties.

CUSTOMER SERVICE
For assistance place contact info@oaoworks.com.

TERMINATION & CANCELLATION
OAO Works reserves the right, as its sole discretion, to terminate access to all or any part of this site, or decline to process an order and/or offer service to anyone at any time.